FAQ

  • Our candles are made from 100% natural wax
  • Our diffusers contain a botanically derived carrier, free from alcohol and petrochemicals.

Our botanical wax is a blend of soy and coconut wax and is 100% pure botanical wax with no petroleum, no paraffin and no palm oil.

Our wicks are made out of lead-free, 100% natural cotton or timber.

We accept payments from major credit card companies like Visa, Mastercard, and we accept online bank transfers.

We aim to process and dispatch an order within 48 hours of receiving it. However we do experiece peak periods that may cause delays.

Shipping rates can vary depending on your region and the weight of the order. This will be calculated after the order is placed.

We provide a tester credit if requested every three-four months. Testers are given at a 50% discount and is included in the inital quantity ordered.

Please make sure you take photos and retain all of the product components in the case that an item arrives broken, damaged or incorrect. Please send through this information along with a brief description to sales@homefragranceco.com.au and we will be able to assist you further. We are unable to accept change of mind returns.

For a perfect burn it is important to follow candle care instructions closely. Visit our candle care page to find out more.